EVENT MANAGEMENT 

Training the Event Management Team

The kinaesthetic training provided to event employees is a vital factor in the smooth running of the event and in achieving a quality experience for all participants.

Training may take many forms:

Practical experience – involvement of on-site kinaesthetic training. 

Training sessions – using kinaesthetic training sessions for empowering the event management team to carry out their tasks and responsibilities. 

Provision of documentation - event employees receive and are instructed to read documentation such as job descriptions, instructions on how to work equipment, procedures and policies to be followed. Our trainers shall work with you team in drafting checklists and SOP’s according to the event. 

The pointers below provide an outline of the training to be given to event employees. 

Training Event Employees
 

Arrival and departure    
 

Event employees should have full knowledge of the times they should arrive or leave. This enables last minute instructions to be given and to enable replacement of employees who fail to appear without delaying the event programme. Our training empowers your team with the importance of Arrival Experience and Departure Experience. 

Personal Image 
 

The Event Crew personal image is how visiting customers perceive them. Thus, it’s the way they dress, the way they look, the way they behave, the way they communicate, etc. Finally, people only look at the appearance of your Event Crew to get a first impression. That is your company’s personal image. We at Image Building and Etiquette Mapping conduct kinaesthetic training on Uniform Finesse and Personal Styling with your event team. 

Communication    
 

Our training inspires your event team to achieve goals, getting buy-in for new concepts, and successfully navigating challenging conversations—whether in person, via phone, or through digital channels—requires one thing: effective event execution communication training.

Emergencies    
 

Emergencies and disasters, whether big or small, can happen anywhere. Event Employees need to have the right training in order to be properly prepared when the worst happens.

Our emergency response training offers individuals working in the events field, a chance to learn how to behave and respond to emergency situations. This type of training is indeed very crucial as it can be the difference between the life and death of an individual in the workplace.

Equipment    
 

The use of equipment is often problematical. Our kinaesthetic training helps your event team in receive training in how to set up, position, test, repair, service, dismantle, maintain and transport equipment. Event Employees shall be trained in handling and maintaining equipment. 

Expenses    
 

It's hard to plan an event budget without a good idea of the expenses you will incur. That seems obvious, but the costs associated with event planning can come from a number of different places. Just when you think you have identified all of your expense categories, another one pops up to send you back to the drawing board.

To prevent this from happening, our training and expense checklists shall help you outline an event planning expense sheet while creating your budget.

Location    
 

Event employees need to be fully informed of the locations to which they should report. Our training shall help the event employees understand the event location venue and deep understanding on the site map of the event. 

Handling Money    
 

The handling of money is a considerable risk at events. Money may be collected at the ticket office, entry barrier, food and/or merchandising stalls. Risks include the failure to provide documentation to record cash collections, failure of staff to properly account for monies taken, theft by the public and/or staff, incorrect charging of customers and the accidental loss of money in transit. Our training shall help the event employees receive appropriate training on responsibility that includes handling money.

Safety    
 

Workplace safety training is as vital as workplace safety itself. It enables the management to ensure a safe and healthy event environment. It also helps the employees to recognize safety hazards and correct them. It enables them to understand best safety practices and expectations.

It is the legal obligation of all event employee to do all they can to ensure that the venue, and everything that happens within it, is as safe as possible for all individuals. Our training shall give a checklist and SOPs for obstructions and hazards and in ensuring that people behave in a manner that does not endanger anyone's safety.

Security    
 

Our training empowers your event team with the aspects of security that include maintaining crowd control, restricting access to certain areas, keeping a watchful eye over equipment, making sure doors, windows and gates are not unintentionally left open, holding on to keys, and keeping close control over cash on the premises. It further includes marshalling cars into parking spaces.

Service delivery    
 

Event employee need to strive to ensure that the event is a quality experience for all persons involved - spectators, participants and staff. Our kinaesthetic training for event employees includes aspects of service delivery such as courtesy, listening to complaints, provision of hospitality, hygiene and ensuring people are assisted.

Employee amenities    
 

Looking after your employees is an important aspect of event management. Event employees should be informed about food and drink provided to them if their duty time frame is lengthy. The duty roster should allow for your employee to be relieved for rest periods. Our training shall guide the management with drafting the checklist for arranging the employee amenities for the event.

Timelines    
 

Time management is an important component of your overall productivity in the workplace. Knowing how to manage your time at work can reduce stress, increase output and improve your ability to function effectively. Investing in our time management training can help you learn the fundamental aspects of successfully managing your time and boost your ability to get more done each day.

In our training, we discuss the importance of time management and the best time management training methods and tips you can implement today.

Transport    
 

There may also be a necessity to provide training along with tailor made checklists and SOPs in the transport of equipment to ensure that damage does not occur. The second pillar for transport training is the transportation of visitors, guests, artists, and handicap people. Our training includes drafting tailor-made checklists and documentation for the various transportation required for the event.

We at Image Building and Etiquette Mapping strives to impart technical skills as well as provoke a period of reflection aimed at driving continued learning on the part of employees. A key differentiator in our approach to training is to accentuate the workforce’s core knowledge and learning processes, all the while reinforcing the organization's vision and ideology. At the end of each kinaesthetic training session, we assess event employee progress, performance problems and suggestions to improve productivity.

The Event Management Upcoming Course