Services

Luxury Boutique and Retail Training

luxury retail training

Luxury Retail Training 

We provide premier training for retailers large or small or ecommerce retailers at your facility.

Selling luxury is about exceeding expectations, delighting and surprising! We guarantee to train your staff to the pinnacle of service excellence.

We focus exclusively on luxury training for the luxury retail sector. Image Building Etiquette Mapping is one of the only internationally accredited training providers in this market. Our training covers all aspects of soft skills for the luxury market, including building relationships with consumers, executive presence, business etiquette training, leadership training, customer service training, upselling skills and communication skills training.

We support Luxury Retail Stores and Boutiques in business transformation, business relationships development and improvement of team cooperation. We care about business development and also how the business is developed. We specialize in working on company values and making them tangible for their employees and their customers. This means helping companies to create unique customer journeys and to structure consistent customer experiences. We train staff to sell with finesse and savoir faire, appealing to people`s emotions so that the client experiences a level of seamless service that is very rare in today’s busy retail environment. We strongly believe in creating a Brand Experience for consumers by creating a brand that attracts.

Today's business is all about results. Our kinaesthetic training shows how sales turnover, profitability and customer satisfaction are important to us. At the same time, we care about values, ethic and working in multicultural environments. We analyse, we implement an action program and we follow up. We believe in execution. Every module we design is aimed to create a unique experience for the participants.

Image Building and Etiquette Mapping is a company with a group of specialists in leadership and luxury training and coaching with a focus in luxury, fashion and consumer goods. For us “Training Luxury” means to prepare people to excel in person-to-person business relationships and to improve team cooperation. Being extremely passionate about people development enables us to support the new leaders to make the difference in their current business environment.

We analyse, we implement an action program and we follow up. We believe in execution. Every module we design is aimed to create a unique experience for the participants. Working side by side with our clients and customizing every program based on their needs leads our programs to be practical and fitting our clients’ business needs.

At Image Building and Etiquette Mapping care for you and your brand, and can make the experience as personalised and as easy for you as you like. We can arrange meetings, shadowing days and small training for us to establish and advice on what type of training is needed, and create a tailor-made proposal for your prestigious brand. We often organise return visits too, to make sure all training and changes are implemented correctly, and update staff on missed skills where needs be. All this so you do not have to worry at all, and from initial enquiry to final day you can rest assured we are keeping your team up to date on skills, attitude and work ethic.

We've made it easy for you, just pick a profile that matches your business to get started.

INDEPENDENT RETAILER

Improve results with training solutions for single store owners and managers.

MULTI-UNIT RETAILER

Training solutions for small or regional retail chains.

LARGER RETAIL CHAIN

RTS supports your training department with content and resources.

VENDORS & DISTRIBUTORS

Build brand loyalty and sales volume with our training programs.

Building a BRAND EXPERIENCE is what is typically missing in many retailers. We help premium brands upgrade and reboot their customer experience.

Retail Training modules for your prestigious brand.

  • RETAIL SALES TRAINING

  • ONLINE RETAIL TRAINING

  • RETAIL OPERATIONS TRAINING 

  • MANAGEMENT AND OPERATIONS TRAINING

  • PERSONAL GROOMING TRAINING 

  • CUSTOMER SERVICE TRAINING 

  • CUSTOMER EXPERIENCE TRAINING 

  • PURCHASE MATERIALS TRAINING 

  • PRODUCT TRAINING

  • SELLING WITH FINESSE TRAINING 

  • UPSELLING TRAINING 

  • CUSTOM DEVELOPMENT TRAINING

  • TELEPHONE ETIQUETTE TRAINING 

  • PRESENTATION SKILLS - GIFT PACKAGING TRAINING 

Image Building and Etiquette Mapping are experts in the luxury market and can help your team go from great to unforgettable.

Luxury Retail Training Upcoming Courses

  • Luxury Retail Blueprint Content Course

  • Customer Experience Course